Turnaround
All orders are shipped within 3 – 5 working days from Saturday – Thursday 10am – 5pm. If the item ordered are out of stock we can issue a refund or we’ll ship the item whenever the stocks are available.
Please Note: On some occasions, for example during the public holidays, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.
Currency & Receipt
We accept AED and USD for online card purchases on our website. Due to some restrictions, non UAE online purchases are processed only in USD. COD orders are delivered with local currency support. Once the payment is successfully processed, you will receive an invoice in your email.
Carriers
We use the different local and own carriers to deliver the orders.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
The Custom Shop Bespoke Tailors (https://www.customshopny.com/) will NOT deal or provide any services or products to any of OFAC (Office of
Foreign Assets Control) sanctions countries in accordance with the law of UAE.